Payment Policy

Last updated: 28 September 2026

Qapilo aims to provide a secure and straightforward checkout experience for customers shopping from Australia.

1. Accepted Payment Method

Qapilo accepts PayPal as a payment method where PayPal is displayed as an available option at checkout.

When selecting PayPal, you may be redirected to PayPal or provided with a PayPal payment interface to complete the transaction.

2. Payment Processing

Payment processing is handled through the applicable payment provider.

Qapilo does not require customers to provide complete payment card details directly to us when payment is processed through PayPal.

The payment provider may process your information according to its own terms and privacy policy.

3. Order Confirmation

An order is normally processed after payment has been successfully authorised.

After successful checkout, you should receive an order confirmation containing relevant details about your purchase.

If you do not receive an order confirmation, please contact us before placing another order to help prevent duplicate purchases.

4. Payment Verification

For security purposes, transactions may be subject to payment verification.

Qapilo may delay or cancel an order where there is a reasonable concern regarding:

  • Payment authorisation

  • Fraud

  • Unauthorised transactions

  • Incorrect customer information

  • Other security concerns

Where an order cannot be fulfilled because payment cannot be successfully authorised, the customer will be notified where appropriate.

5. Currency

Prices displayed on Qapilo are presented in the currency shown on the website or checkout.

Where PayPal or another payment provider performs currency conversion, the provider may apply its own exchange rate or conversion terms.

6. Refunds

Approved refunds are normally sent back through the original payment method where possible.

For eligible returns, Qapilo's standard refund processing period is up to 10 days after the return has been received and approved.

The time required for the funds to appear in a customer's PayPal account may depend on PayPal and the customer's financial institution.

7. Payment Disputes

If you have a question about a payment, order or refund, please contact Qapilo first so that we can review the transaction and assist you.

Email: support@qapilo.com
Phone: +61 262 861 965

8. Fraud Prevention

Qapilo takes reasonable steps to protect customers and the business against fraudulent transactions.

We may review unusual orders or transactions where necessary to protect against unauthorised activity.

9. Contact

Qapilo
103 Hawkesbury Cres
Farrer ACT 2607
Australia

Email: support@qapilo.com
Phone: +61 262 861 965

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT
Saturday & Sunday: Closed