Shipping policy
Last updated: 28 September 2026
Qapilo provides online men's clothing to customers in Australia.
We aim to process and deliver orders as efficiently as possible while keeping customers informed throughout the fulfilment process.
1. Free Shipping
Qapilo currently offers Free Shipping on eligible orders delivered within Australia.
There is no separate standard shipping fee for eligible orders.
Any specific shipping conditions shown on the product page or checkout at the time of purchase will apply to that order.
2. Order Handling Time
Our standard handling time is:
1–3 business days
Handling time is the period required to prepare, process, check and dispatch your order.
Handling time begins after successful order confirmation and payment processing.
Orders placed during weekends, public holidays or outside normal processing periods may begin processing on the next business day.
3. Shipping Time
After an order has been processed and dispatched, the standard shipping period is approximately:
4–9 business days
Shipping time begins after the order has been dispatched.
4. Estimated Delivery Time
The estimated overall delivery period is approximately:
5–12 business days
This estimate combines handling and shipping time.
Actual delivery times may vary depending on the destination city, delivery network, carrier workload, public holidays, weather conditions, remote-area delivery requirements and other circumstances outside our direct control.
5. Delivery Times by Location
Delivery times can vary between Australian locations.
Customers in major metropolitan areas may receive orders within a different timeframe from customers located in regional or remote areas.
The estimated delivery timeframe should therefore be considered an estimate rather than a guaranteed delivery date.
6. Order Confirmation
After placing an order, you should receive an order confirmation containing relevant order details.
If you do not receive an order confirmation, please check your spam or junk email folder.
If the confirmation cannot be located, contact:
7. Dispatch Confirmation and Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives and scans the parcel.
If tracking does not immediately show movement, this does not necessarily mean the parcel has been lost.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check:
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Full name
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Street address
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Suburb
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State or territory
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Postcode
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Apartment or unit number
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Contact information
If you notice an address error immediately after placing your order, contact us as soon as possible.
We will attempt to correct the address before dispatch, but we cannot guarantee that changes will be possible after an order has entered fulfilment.
9. Delayed Deliveries
Delivery estimates are not guaranteed delivery dates.
A shipment may occasionally take longer than the estimated period due to circumstances including:
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Carrier delays
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High delivery volumes
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Public holidays
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Weather
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Transport disruptions
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Remote-area delivery
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Incorrect or incomplete addresses
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Operational issues affecting the delivery network
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Events outside Qapilo's reasonable control
If your order appears significantly delayed, contact our customer service team so we can assist with checking its status.
10. Lost Parcels
If tracking indicates that an order has been delivered but you cannot locate it, please first check around your delivery address and with household members, building management or neighbours where appropriate.
If the parcel remains missing, contact us at support@qapilo.com.
We may contact the relevant delivery provider to investigate.
11. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, provide photographs showing:
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External packaging
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Shipping label
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Damaged area
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Product condition
This information can help us investigate the delivery issue.
12. Product Availability
Occasionally, an item may become unavailable due to inventory or fulfilment circumstances.
If Qapilo cannot fulfil an order, we will contact the customer and provide an appropriate resolution, which may include a refund where applicable.
13. Shipping Address
Our shipping and returns address is:
Qapilo
103 Hawkesbury Cres
Farrer ACT 2607
Australia
14. Contact
For shipping questions, contact:
Email: support@qapilo.com
Phone: +61 262 861 965
Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT
Saturday & Sunday: Closed