Terms of service

Last updated: 28 September 2026

These Terms of Service govern your use of the Qapilo website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms of Service.

These terms operate subject to applicable Australian laws, including the Australian Consumer Law. Nothing in these terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded, restricted or modified.

1. About Qapilo

Qapilo is an online men's clothing webshop serving customers in Australia.

Shipping & Returns Address:
103 Hawkesbury Cres
Farrer ACT 2607
Australia

Email: support@qapilo.com
Phone: +61 262 861 965

2. Website Use

You may use the Qapilo website for lawful purposes.

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with website security

• Introduce malicious software

• Attempt unauthorised access to systems

• Copy or misuse website content

• Interfere with another customer's use of the website

• Submit fraudulent or misleading information

• Use the website to engage in abusive or harmful conduct

We reserve the right to restrict access where reasonably necessary to protect the website, customers or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizing information and other product details are accurate.

However, colours may appear differently depending on your device or screen settings.

Measurements may also have reasonable manufacturing tolerances.

If you have questions about a product before ordering, please contact customer service.

4. Prices

Prices are displayed on the website at the time of purchase.

Prices may change from time to time.

A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation.

An order may be cancelled or unavailable in limited circumstances, including inventory errors, obvious pricing errors, suspected fraudulent transactions or circumstances outside our reasonable control.

If an order cannot be fulfilled after payment has been received, an appropriate refund will be provided where applicable.

6. Payment

Payments are processed through the payment methods made available at checkout, including PayPal where available.

You must provide accurate information required to complete your purchase.

Qapilo does not knowingly accept fraudulent transactions.

7. Shipping

Qapilo provides Free Shipping on eligible Australian orders.

Standard handling time is approximately 1–3 business days.

Standard shipping time is approximately 4–9 business days.

Estimated overall delivery is approximately 5–12 business days depending on the destination city and other delivery circumstances.

Delivery estimates are not guaranteed dates.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Qapilo provides a voluntary 30-day return policy for eligible products.

Please refer to our Refund & Returns Policy for the full procedure.

This voluntary policy operates alongside statutory consumer rights.

Australian Consumer Law provides consumer guarantees that cannot generally be removed by a store's terms or refund policy.

9. Australian Consumer Law

Nothing in these Terms limits or excludes consumer rights that cannot legally be excluded.

Where applicable, products supplied by Qapilo are subject to Australian Consumer Law consumer guarantees.

These guarantees can include requirements relating to acceptable quality, fitness for purpose and correspondence with description.

Where a product does not meet applicable consumer guarantees, consumers may have rights to remedies such as repair, replacement or refund depending on the circumstances.

10. Intellectual Property

Unless otherwise stated, content appearing on the Qapilo website may include text, graphics, logos, photographs, product imagery, design elements and other materials belonging to or licensed to Qapilo or its relevant suppliers.

You may not reproduce, distribute, modify, publish or commercially exploit website content without appropriate permission.

11. Third-Party Services

Our website may use third-party services including payment providers, delivery services, analytics services, advertising platforms and ecommerce technology providers.

Third-party services may have their own terms and privacy policies.

Qapilo is not responsible for independent third-party websites or services outside our reasonable control.

12. Website Availability

We aim to keep our website available and functional, but temporary interruptions may occur due to:

• Maintenance

• Technical issues

• Hosting problems

• Security incidents

• Internet or telecommunications failures

• Third-party service interruptions

• Other circumstances outside our reasonable control

We do not guarantee uninterrupted or error-free website availability.

13. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies liability or consumer rights where doing so would be unlawful.

To the extent permitted by law, Qapilo is not responsible for losses caused by circumstances outside our reasonable control.

14. Events Outside Our Control

Qapilo will not be responsible for delays or failures caused by circumstances that are reasonably outside our control, including significant transport disruptions, natural disasters, government restrictions, widespread technical failures or other extraordinary events.

Where such an event affects an order, we will take reasonable steps to communicate relevant information to the customer.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the relevant update date.

16. Governing Law

These Terms are intended to operate under applicable Australian law.

Where applicable, disputes will be subject to the laws and courts of the relevant Australian jurisdiction.

17. Contact

For questions concerning these Terms:

Qapilo
103 Hawkesbury Cres
Farrer ACT 2607
Australia

Email: support@qapilo.com
Phone: +61 262 861 965