Privacy policy

Last updated: 28 September 2026

At Qapilo, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, contact our customer service team, or otherwise interact with our online store.

This Privacy Policy explains how Qapilo collects, uses, stores, protects and may disclose personal information when you use our website or purchase our products.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Qapilo

Qapilo is an online men's clothing webshop serving customers in Australia.

Business / Store Name: Qapilo
Shipping & Returns Address: 103 Hawkesbury Cres, Farrer ACT 2607, Australia
Email: support@qapilo.com
Phone: +61 262 861 965

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT
Saturday & Sunday: Closed

For privacy-related questions or requests, you may contact us using the information above.

2. Information We Collect

Depending on how you interact with Qapilo, we may collect different types of information.

Information you provide directly

When you place an order, contact us, create an account, or otherwise interact with our store, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Payment-related information

  • Information provided when contacting customer support

  • Information you provide when requesting a return or refund

  • Other information you voluntarily submit to us

We only request information that is reasonably necessary to provide our services, process orders, communicate with you, and operate our business.

Payment information

Payments may be processed through third-party payment providers, including PayPal.

Qapilo does not need to receive or store your complete payment card details when a payment is processed through a third-party payment provider. Payment information may be handled directly by the relevant payment provider under its own privacy policy and terms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website interactions

  • Approximate location information derived from technical data

  • Cookies and similar technologies

This information may be used to understand how visitors use our website, maintain website security, improve functionality, and provide a better shopping experience.

4. Cookies and Similar Technologies

Qapilo may use cookies, pixels, tags and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website traffic

  • Analyse website performance

  • Improve our website

  • Support advertising and marketing activities

  • Help prevent fraudulent or abusive activity

You can configure your browser to refuse or delete certain cookies. However, disabling cookies may affect some website functionality.

5. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Delivering products

  • Confirming orders

  • Providing customer support

  • Processing returns and refunds

  • Communicating about your orders

  • Responding to enquiries

  • Maintaining and improving our website

  • Detecting and preventing fraud

  • Protecting the security of our website and customers

  • Managing customer accounts where applicable

  • Understanding customer interactions with our website

  • Sending marketing communications where permitted and where applicable

  • Complying with legal obligations

  • Resolving disputes

  • Maintaining business records

We do not intend to collect personal information for purposes unrelated to the operation of our business unless we have an appropriate basis to do so.

6. Order and Transaction Information

When you place an order, we need certain information to fulfil it.

This can include your name, delivery address, email address, telephone number, order details and information required for delivery.

We may retain transaction and order records for legitimate business, accounting, legal, security and customer-service purposes.

7. Sharing Personal Information

Qapilo may share personal information with service providers where reasonably necessary to operate our business.

Depending on the circumstances, these service providers may include:

  • Website and ecommerce technology providers

  • Payment processors

  • Shipping and delivery providers

  • Technology and hosting providers

  • Analytics providers

  • Customer support providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities or law-enforcement bodies where legally required

We do not sell personal information simply for the purpose of allowing unrelated third parties to use it for their own purposes.

8. Shopify and Third-Party Services

Our online store is operated using ecommerce technology and may rely on third-party services to process orders, payments, analytics, communications and other functions.

These providers may process information according to their own privacy policies and applicable legal requirements.

Where third-party services process information on our behalf, we take reasonable steps to use reputable providers appropriate to the service being provided.

9. International Disclosure

Some technology, payment, hosting, analytics or other service providers used in ecommerce may process information outside Australia.

Where personal information is disclosed to overseas recipients, the circumstances may depend on the service providers used by Qapilo and the location of their operations or infrastructure.

Where applicable, Qapilo will handle such information in accordance with applicable privacy obligations.

10. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include technical, administrative and organisational safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should also take reasonable steps to protect your own account, device and login information.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal obligations, dispute resolution, security and legitimate business purposes.

When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified where appropriate.

12. Access and Correction

You may contact us to request access to personal information we hold about you or request correction of information that you believe is inaccurate, incomplete or out of date.

Requests can be submitted to:

Email: support@qapilo.com

We may need to verify your identity before processing certain requests.

13. Privacy Complaints

If you believe Qapilo has handled your personal information improperly, please contact us first so we can investigate and attempt to resolve the matter.

Please include enough information for us to understand your concern, including relevant order information where applicable.

We will consider and respond to privacy complaints within a reasonable period.

Where Australian privacy laws apply, individuals may also have rights to make a complaint to the relevant Australian privacy regulator.

14. Children's Privacy

Qapilo operates an online retail store intended for general consumers. We do not knowingly request or intentionally collect unnecessary personal information from children.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.

15. Marketing Communications

Where permitted, Qapilo may send promotional communications about products, offers, updates or other information that may be relevant to customers.

You can unsubscribe from marketing communications where an unsubscribe option is provided.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications, such as order confirmations, delivery updates, refund communications or customer-service messages.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations.

The updated version will be posted on this page with a revised "Last updated" date.

17. Contact Us

If you have questions about this Privacy Policy or how Qapilo handles personal information, please contact us.

Qapilo
103 Hawkesbury Cres
Farrer ACT 2607
Australia

Email: support@qapilo.com
Phone: +61 262 861 965

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT
Saturday & Sunday: Closed